Frequently Asked Questions

Billing

Yes. Overtime fees will be charged to your account based on the garage‘s normal parking rates.

No. Bookings are billed for the length of time chosen during the initial reservation.

ParkNow places an authorization on your card at the time of booking. If no promo code is used for the booking, the authorization will be removed and credit applied within 24 hours of the completion of your parking session.

Reservations

Please contact the service center and request a confirmation email.

As long as you cancel your reservation three or more hours prior to your reservation‘s start time, you will be eligible for a full refund of the original reservation price. However, if you cancel within three hours of your reservation‘s start time or do not show up for it, you will be charged the full parking fee.

Reservations follow the user's mobile device and cannot be transferred.

Unfortunately, it is not possible to change an existing reservation. However, you can easily cancel your reservation and make a new booking.

There is no need to extend the reservation. At the end of the reservation overtime fees are calculated based on the garage‘s normal parking rates and added to the price of the reservation.

Simply cancel one reservation. If the booked parking event is within 3 hours of its starting time and you accidently booked it twice, please contact the service center for a refund.

You can book as many parking spaces simultaneously as you‘d like.

Availability for oversized vehicles is at the discretion of the facility and could incur a fee by the facility.

You must leave the facility by the end of your original reservation time to avoid additional charges.

Find parking

ParkNow is a website and mobile app that lets users find and purchase parking in advance. Sign up with your credit/debit card for automatic and secure billing. Search for a parking spot using personal preferences like location, rate, or special deals and services. It's parking made easy, fun and hassle-free.

First verify the start and end time of your desired reservation again. If there are no offers available, the parking garage is completely booked. Please try a different date, time or facility by expanding your search criteria.

Once you book a spot, you can get turn-by-turn directions to the garage entrance by selecting "Directions" under the garage icon.

User Settings

You can find the ParkNow App in the Apple App Store or on Google Play.

You can request to reset your password either online or within the App. Visit the site at www.park-now.com or launch the App and reset your password via the account page.

Payment

There is no membership fee or cost to use ParkNow. You pay only for the parking spots you book.

Parking booked at the standard rate will be deducted from ParkNow credit once the authorization is removed. Parking booked with a Promo code will be charged to the credit card listed on the account and will not deduct from any credits applied to the account.

No. Unfortunately, you need a valid credit/debit card on file to use ParkNow.